Privacy Policy

OUR PROMISES TO YOU:

  • We'll only use your data to enhance and improve your experience with us, we don't sell anything to third parties.
  • We'll protect your data as much as possible to keep it secure.
  • You can decide when and how you'd like to hear from us, and if you'd like to, we can remove your data.
  • We only keep the data that is needed as part of our normal order processing operations or marketing communications. When we no longer need the data we'll remove it. 

HOW WE USE YOUR INFORMATION:

Your name and contact details

How do we use this information?

  • Deliver your purchases to you
  • Send you service messages by e-mail such as order updates
  • We’ve got to do this to perform our contract with you (so you can tell when your order is coming)
  • Sending you information by email about our new products to keep you up to date. We only send this with your permission.

Your payment information

This means your card’s security/CVV code, this is processed by a secure payment provider and we do not keep your card details.

How do we use this information?

  • To take payment, and give refunds

Your contact history with us

This means a history of what you’ve said to us and what we’ve said to you for example, emails to each other or live chat information.

How do we use this information?

  • To provide customer service and support, we have to do this to perform our contract with you and it helps us provide you with a better service.

Purchase history and saved items

This includes what you’ve bought and what you’ve stored in your basket for another time

How do we use this information?

  • We need to store this information in order to perform our contract with you, as you need to be able to store things in your basket to purchase them. We also use this information for customer service and support and to handle refunds or issues with orders, something we need to do to perform our contract with you.

Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our site, includes your IP address and device type.

How do we use this information?

  • This is used to improve our website offering and enable a better shopping experience for you. We will also use this to protect our website from malicious users or cyber attacks.

An important note about guest lists and guests addresses for wedding stationery

It is an option for you to provide us with a list of your guest names for wedding products, which we use to print on your stationery. This can also sometimes include using the addresses of your guests to print on invitation envelopes.

By providing us with this information, we make the assumption that you have consent from your guests that you can share this information with us. We are unable to gain this consent from your guests ourselves, and so it is your responsibility to omit any information about any guests who do not wish it to be shared with us for use on your order.

How do we use this information?

  • We use this information in the manner in which it is required. This can include guests' names being printed on stationery such as invitations, save the dates, place cards, table plans or thank you cards. It can also include printing guests' addresses on envelopes for your stationery. 
  • Once this information has been provided to us, we will hold this information as securely as possible and use it exclusively to process your order. This information will not be used for any other purpose than to complete the part of your order for which it is required.

Your responses to surveys, competitions and promotions

How do we use this information?

  • We periodically run surveys, competitions or promotions, which will require us to use your information in order to accept your entry and process the prize if you were to win. Run the survey, competition or promotion

You don’t need to share personal information with us, but unfortunately if you don’t you likely will not be able to purchase successfully from us and the website will likely not function for you.

SHARING YOUR INFORMATION

We do not sell any of your personal data to any third party – including your name, address, email address or credit card information. We believe that the data you share with us is a sign of trust between yourself and Kindred Fires Limited, and we have no intention of breaking that trust 

However, we do need to share your data with the following categories of companies as an essential part of being able to provide our services to you:

  • Companies that do things to get your purchases to you, such as payment service providers, delivery companies or order packers. (Royal Mail for example will need your address).
  • Online service providers, such as customer service software and website hosts who help us run our business.

MARKETING MESSAGES 

If you have given us your permission, we’ll send you marketing messages by email to keep you aware of discounts and promotions or maybe new products we feel you may be interested in.

To stop receiving these messages, you can, at any time, use the following options:

  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting our customer service team at hello@kindredfires.com

ONLINE ADVERTISING

We engage in online advertising, to keep you aware of new products and help promote ourselves to new customers.

Like many companies, we use ads on a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see may be based on information we hold about you, or your previous use of our website (for example, a previous order or previous ad you clicked on).

KEEPING YOUR INFORMATION

We’ll only hold your information for as long as you have an account with us, or as long as is needed to fulfil the orders or service to you. 

COOKIES

We use cookies when you visit our site. There are four types of cookies that we use and here is how we use them:

Website functionality cookies. 

These cookies allow you to navigate the site and use features such as the shopping basket and checkout page. 

Website analytics cookies

These allow us to analyse how customers are using the website and how the website performs, this helps us improve the functionality and shopping experience of the website, and to find errors that maybe prevent people from using the website.

Preference cookies

Cookies are sometimes used to remember a customer’s preferences, so if you close a popup or if you choose a currency, we will store this choice in a cookie so that you don’t need to keep re-applying your choice while browsing the website.

Advertising cookies

Advertising cookies are used to help us measure ad performance in relation to the website and deliver relevant advertising. 

By using our site, you agree to us using these sorts of cookies on your device and accessing them whenever you visit the site. If you want to delete these cookies you can do so using your browser or device help guide to remove cookies.

Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling cookies, your browsing experience on the website may be severely limited.

CHANGES TO THIS POLICY

We may change this page from time to time, to reflect how we are processing your data.