UK Orders

Always Fast & Free Delivery

• Standard delivery within the UK is a Royal Mail Tracked 48 service, and delivery takes 2-3 days from dispatch depending on where you live. Please bear in mind there is a lead time to make and process the order before it is dispatched.
• During busy periods and sales events our lead time will increase. Estimated delivery times are given on the product page. 

Upgraded Delivery

• We offer upgraded delivery using Tracked 24. This is a tracked service from the Royal Mail which aims to delivery the parcel within 24 hours, the next working day after dispatch.. 
• The faster delivery service is only after the order has been dispatched, upgraded delivery does not reduce our lead time.

Unfortunately due to shipping restrictions, we cannot include a box of matches with orders going to islands off the UK, this includes Jersey, Guernsey, Northern Ireland, Isle of Man, Isle of Wight, and islands in Scotland.

International (Non-UK) Orders

Standard shipping

• We ship items with Royal Mail, who then pass it over to your local postal service. This takes up to 7-10 business days depending on where you live.

Estimated International Shipping Times

Western Europe: within 3 working days
Eastern Europe: within 5 working days
United States: Within 7 working days (3 days with express shipping)
Australia: Within 7-10 working days (3 days with express shipping)
Rest of The World: Within 7-10 working days.

Customs and Import Charges

Depending on the country you're having your items shipped to, there may be customs charges to pay.

Please bear this in mind and check with your local authority to estimate potential charges based on the value of your order.

We unfortunately cannot be held liable for any custom charges incurred as a result of importing goods.

Personalised items are non-refundable.

Anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element.

However, if there is an issue with your order, please get in touch with us and we will do our very best to remedy the situation for you! 

To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.

Non-personalised Items

If you are unhappy with your product, or no longer want it, you can return it to us for a full refund as long as:

• the item is returned within 14 days of receipt
• the item is unopened, in original packaging and in a resaleable condition

Please contact us letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product. Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to. Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).

We send our parcels in lovely printed plastic-free packaging, perfect for sending directly to recipients. We don't include any receipts so no price information is seen inside the box. Each candle also has an individual box, so if you wanted to wrap the candle separately you can do so.

Never leave a burning candle unattended. Keep away from things that can catch fire. Keep away from children and pets. Keep candles at least 10cm apart. Place candle upright. Keep wax pool clear of matches and debris. Do not burn in a draught. Trim wick to 5mm before relighting. Never burn for more than 4 hours. Stop using when 1/2 inch wax remaining.

Tranquility
3-(2H-1,3-BENZODIOXOL-5-YL)-2- METHYLPROPANAL, 3-(O&P-ETHYLPHENYL)-2, 2-DIMETHYLPROPIONALDEHYDE, 4-TERT- BUTYLCYCLOHEXYL ACETATE, 4-TERT- BUTYLDIHYDROCINNAMALDEHYDE, EUCALYPTOL.

Passionfruit Palm
HYDROXYCITRONELLAL, LIMONENE, LINALYL ACETATE.

Black Velvet
COUMARIN, ISOEUGENOL, TETRAMETHYL ACETYLOCTAHYDRONAPHTHALENES.

Sunlit Rose
CITRONELLOL, GERANIOL, TETRAHYDROLINALOOL.

Secret Beach
4-TERT-BUTYLCYCLOHEXYL ACETATE, ALPHA-ISOMETHYL IONONE, CITRONELLOL, CYCLAMEN ALDEHYDE, DIMETHYL HEPTENAL, HEXYL SALICYLATE, LIMONENE, LINALYL ACETATE, TETRAMETHYL ACETYLOCTAHYDRONAPHTHALENES.

Pink Jasmine
BENZYL SALICYLATE, DIMETHYLHYDROXY FURANONE, HYDROXYCITRONELLAL, TETRAHYDROLINALOOL, TETRAMETHYL ACETYLOCTAHYDRONAPHTHALENES.

Spiced Orchard
4-(1-METHYLETHYL)- CYCLOHEXANEMETHANOL, AMYL CINNAMAL, BETA-CARYOPHYLLENE, CINNAMYL ALCOHOL, CITRAL, EUGENOL, HEXYL CINNAMAL, LINALYL ACETATE, METHYLCINNAMIC ALDEHYDE.

Festive Spice
CITRAL, CITRONELLAL, LINALOOL, BETA-CARYOPHYLLENE.

Winter Forest
4-TERT-BUTYLCYCLOHEXYL ACETATE, DELTA-DAMASCONE, EUGENOL, METHYLCINNAMIC ALDEHYDE, TETRAMETHYL ACETYLOCTAHYDRONAPHTHALENES

Moonlit Wonder
(1S,2R,5S,7R,8R)-8- METHOXY-2,6,6, 8-TETRAMETHYLTRICYCLO[5.3.1.0^{1,5}] UNDECANE, BENZYL SALICYLATE, ETHYL LINALOOL, LINALYL ACETATE, NEROLIDOL ISOMERS, TETRAMETHYL ACETYLOCTAHYDRONAPHTHALENES.

Essential oil blends:

SLEEP
Beta-Caryophyllene.

HAPPINESS
2,6-Octadienal, 3,7-dimethyl-, acid-isomerized, Citral, Citronellal, Geranial, Geraniol, beta-Caryophyllene, beta-Pinene.

IMMUNE BOOST
Linalool, Linalyl acetate, T erpinolene, alpha-Pinene, beta-Pinene, l- Limonene.

CALM & DE-STRESS
Geraniol, Isoeugenol, beta-Caryophyllene, beta-Pinene, d-Limonene, lLimonene.

FOCUS
CITRAL, LINALOOL, BETACARYOPHYLLENE, BETA-PINENE, L-CARVONE, L-LIMONENE.

ENERGY
TERPINOLENE, DELTA-3-CARENE.