Careers

A list of all current job vacancies can be found below:

Customer Service

Kindred Fires specialises in hand poured, personalised candles. Each order is created in our workshop by the in-house crafting team before being posted to our customers all over the world.

We are currently looking for an enthusiastic and talented individual to join us as a Customer Experience Team Member over Christmas period. In this demanding, fast paced role you will carry out a varied range of duties that add to an exceptional experience for our customers.

Full training will be given to the successful candidate from delivering great customer service, dealing with enquiries on our wide range of products and dispatching items using various services.

Your responsibilities will include:

- Building excellent relationships with customers whilst providing a friendly and professional service

- Communicating with customers through various sales channels

- Acknowledging and calming customer issues and complaints

- Processing shipping for each day’s orders using our shipping system.

- Solving problems with customer orders

- Organising the daily orders ready to hand out to the production team.

We are looking for someone who has

Grade C or above in both English and Maths GCSE

Must be friendly, patient and enjoy helping others with a positive and professional attitude

Prides themselves on being able to deliver excellent customer service

Great organisational and time-management skills

Strong written and verbal communication skills

Strong IT-literacy and proficient knowledge of basic Microsoft office packages.

Proven ability to stay calm under pressure

Dedicated, driven and pro-active in their approach to work

A can do attitude and is happy to get stuck in, and help all teams from different departments

Part-time hours: 21 per week

Our workshop has a free private carpark and has great public transport links being situated close to Parkway tram stop and the X50 bus route.

Salary: £9.00 per hour

To apply:

Please send CV and covering letter to: phil.seddon@normadorothy.com

Office Address: 20 Guinness Road Trading Estate, Guinness Road, Stretford, Manchester, M17 1SB

Gift Making Assistant

Kindred Fires specialises in hand poured, personalised candles. Each order is created in our workshop by the in-house production team before being posted to our customers all over the world.

We are currently looking for an enthusiastic, hardworking and talented individuals to join us our production team over the Christmas period. In this demanding, fast paced role you will assemble a range of Kindred Fires products by hand, package them up beautifully and get them ready to ship.

Duties to include:

· Working on set orders throughout the day.

· Maintaining efficiency and quality standards throughout the working day

· Packaging products by hand which may include, but is not limited to; applying stickers, tying bows, assembling boxes, etc.

· Using Adobe Illustrator to personalise products ready to be manufactured

· Keeping workshop tidy and clear of any hazards

Candidates should:

· Enjoy making things with their hands and have high standards of quality

· Have great communication skills and a positive attitude

· Highly motivated and able to work to tight deadlines with accuracy and precision

· Self-starter that also works well within a team

· Be a competent computer user

· Able to both stand and sit whilst working

· Enjoy a busy environment, be able to get stuck in and remain calm under pressure

· To have confidence in their own ability and use their initiative well

· No experience necessary but a demonstrable interest in making craft items will give you a strong advantage to your application

· Experience using software such as Illustrator would be advantageous

Please send a cover letter, your CV & any relevant supporting imagery (in PDF or JPG format).

Workshop hours are 9am to 4.45pm, with a 45 minute lunch break