At Kindred Fires, we really value our loyal customers - you really are the best!
To show our appreciation, we've created a rewards program that lets you join our community of candle & gift enthusiasts, earn points for every pound spent, and enjoy free treats and exclusive access to sales and new product launches. There's plenty of easy ways to earn points such as refering a friend or following us on social media, as well as shopping with us. And as a special thank you, we'll give you 50 points just for joining our community!
If youre already a customer, simply log in and start earning. Thanks for your support!
How to earn more points
Kindred Fires Rewards
What is Kindred Fires Rewards?
This is our way of showing our appreciation. You'll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.
How can I join?
Anyone with a Kindred Fires account is automatically enrolled. Register for a Kindred Fires account and you'll receive Kindred Fires Rewards automatically.
How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the *Earn Points* tab in the menu.
How do I view my point balance?
Your point balance is on every page in the top bar.
How do I redeem my points?
Select the tab called *Redeem Points*. Here you'll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately.
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please use our normal contact details.
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