OUR PROMISES TO YOU:

HOW WE USE YOUR INFORMATION:

Your name and contact details

How do we use this information?

Your payment information

This means your card’s security/CVV code, this is processed by a secure payment provider and we do not keep your card details.

How do we use this information?

Your contact history with us

This means a history of what you’ve said to us and what we’ve said to you for example, emails to each other or live chat information.

How do we use this information?

Purchase history and saved items

This includes what you’ve bought and what you’ve stored in your basket for another time

How do we use this information?

Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our site, includes your IP address and device type.

How do we use this information?

An important note about guest lists and guests addresses for wedding stationery

It is an option for you to provide us with a list of your guest names for wedding products, which we use to print on your stationery. This can also sometimes include using the addresses of your guests to print on invitation envelopes.

By providing us with this information, we make the assumption that you have consent from your guests that you can share this information with us. We are unable to gain this consent from your guests ourselves, and so it is your responsibility to omit any information about any guests who do not wish it to be shared with us for use on your order.

How do we use this information?

Your responses to surveys, competitions and promotions

How do we use this information?

You don’t need to share personal information with us, but unfortunately if you don’t you likely will not be able to purchase successfully from us and the website will likely not function for you.

SHARING YOUR INFORMATION

We do not sell any of your personal data to any third party – including your name, address, email address or credit card information. We believe that the data you share with us is a sign of trust between yourself and Kindred Fires Limited, and we have no intention of breaking that trust 

However, we do need to share your data with the following categories of companies as an essential part of being able to provide our services to you:

MARKETING MESSAGES

If you have given us your permission, we’ll send you marketing messages by email to keep you aware of discounts and promotions or maybe new products we feel you may be interested in.

To stop receiving these messages, you can, at any time, use the following options:

ONLINE ADVERTISING

We engage in online advertising, to keep you aware of new products and help promote ourselves to new customers.

Like many companies, we use ads on a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see may be based on information we hold about you, or your previous use of our website (for example, a previous order or previous ad you clicked on).

KEEPING YOUR INFORMATION

We’ll only hold your information for as long as you have an account with us, or as long as is needed to fulfil the orders or service to you.

COOKIES

We use cookies when you visit our site. There are four types of cookies that we use and here is how we use them:

Website functionality cookies. 

These cookies allow you to navigate the site and use features such as the shopping basket and checkout page. 

Website analytics cookies

These allow us to analyse how customers are using the website and how the website performs, this helps us improve the functionality and shopping experience of the website, and to find errors that maybe prevent people from using the website.

Preference cookies

Cookies are sometimes used to remember a customer’s preferences, so if you close a popup or if you choose a currency, we will store this choice in a cookie so that you don’t need to keep re-applying your choice while browsing the website.

Advertising cookies

Advertising cookies are used to help us measure ad performance in relation to the website and deliver relevant advertising.

By using our site, you agree to us using these sorts of cookies on your device and accessing them whenever you visit the site. If you want to delete these cookies you can do so using your browser or device help guide to remove cookies.

Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling cookies, your browsing experience on the website may be severely limited.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

CHANGES TO THIS POLICY

We may change this page from time to time, to reflect how we are processing your data.